Refund & Return Policy
Refund and Return Policy
Return Eligibility: We are pleased to accept returns of items that are unused, unopened, and in a condition suitable for resale within 20 days of delivery. Please note, due to health, safety, and hygiene concerns, we cannot accept returns of opened items.
How to Return: We recommend using your local post office's Signed For service for returns. Be sure to obtain proof of postage or a receipt in case of any issues. In your return package, please include a note with your name, order number, and the reason for the return to expedite the processing.
Costs of Return Shipping: The cost of return shipping is the responsibility of the customer and is not refundable unless the item is found to be defective. We reserve the right to deny a refund or exchange for items returned in a non-resalable condition or if they have been opened or damaged.
Processing Your Refund: We will issue refunds to the original payment method used. Refunds may take up to 5 business days (not including holidays or weekends) to process, though they often occur on the same day. Should there be a delay in receiving your refund, please contact us or your payment provider directly.
Defective Items: Should you receive a defective product or have an issue with an item you've purchased, please open a support ticket via our contact form for assistance. Our team is here to help resolve the issue or provide return instructions. Please note, returns for both unwanted and defective items must be initiated through our ticketing system. Unauthorized returns will not be processed.
Item Return Process: To return an item, please contact us by email or phone to obtain the return address. Return shipping costs are the customer's responsibility. We recommend using a trackable shipping method for items valued over 60€ to ensure your return is secure. We are not responsible for returns that are lost in transit.
International Orders: For international orders, customs clearance is the customer's responsibility. We cannot issue returns or refunds for items detained by customs. It is crucial for the customer to ensure that their items comply with local customs laws.
Return Policy is 7 days, Contact within 2 days of delivery